If you have an unresolved complaint:

with PPC where PPC acknowledged receipt of your complaint; or 
with FOS 

then you will not need to resubmit details. Your claim will automatically be included in the scheme. However, if you are unsure you can re-submit your claim. If PPC or the FOS previously rejected your complaint, but you think it should be reassessed, then you will need to make a claim through the scheme.

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