The House Crowd Limited enters administration

There is no need for investors to do anything. Investors should shortly receive an update from the Joint Administrators through The House Crowd’s platform with further information.
The Joint Administrators are now responsible for the business of The House Crowd. Among other things this means that they will seek to operate the P2P platform and manage loans as normal. Information on the progress of the administration will be posted on Quantuma’s website as it becomes available.
Investors will continue to be bound by the terms and conditions which they have signed up to. Updates will continue to be provided through The House Crowd’s platform.

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North Wales Police warning over rise in Cryptocurrency scams with thousands of pounds being lost

Deeside.com > News

Posted: Thu 25th Feb 2021
Updated: Thu 25th Feb

North Wales Police are issuing a warning following a significant increase in the reporting of cryptocurrency scams over the past few months with thousands of pounds being lost.
Due to the recent widely reported rise in the value of Bitcoin, investment scams related to cryptocurrency have also increased.
Victims have reported searching online for investment opportunities only to be then contacted by fraudulent investment brokers from bogus investment firms who promise high returns with very low risk. The brokers use various tactics to pressurise the victim into investing quickly whilst promising returns that are too good to be true.
The brokers coach the victims in purchasing crypto currency and then instruct the victims to transfer the crypto on the pretence that the funds will be invested on the victim’s behalf.

Victims are frequently told how well their investment is performing which encourages them to send even more money.
In some cases victims have spent their life savings and even borrowed large sums to make further investments.
It is only when victims try to withdraw the funds that the broker either cuts contact with the victim or they are told that they will need to pay additional high fees to release the investment. Even when the release fees are paid the victims are given a number of excuses as to why they can’t have their money back.
Victims are also drawn into investing with bogus firms after seeing fake celebrity endorsements or enticing images of luxury items on adverts.
The adverts are heavily promoted online and on social media and all of these tactics are used to make the firm appear legitimate.
The Financial Conduct Authority (FCA) has warned that any purchase or investment involving crypto currencies generally involve taking very high risks and if consumers invest in these types of product, they should be prepared to lose all their money.
Crypto currency is considered a high risk investment for a number of reasons including lack of regulation, volatile prices, complexity of products offered, difficulty converting crypto back into cash and high fees charged by investment firms.
Many of the investment firms operating in this way are not regulated by the FCA which means that the Financial Ombudsman and any compensation scheme will not be able to help if the worst happens.
Since 10th January 2021 all UK crypto asset firms must be registered with the FCA and any organisation operating without registration is committing a criminal offence. Investors are advised to check the FCA register online carefully before making any investment.
DC Rachel Roberts, Financial Abuse Safeguarding Officer for North Wales Police said: “This type of scam is on the increase, especially during these uncertain times. Anyone looking to invest should carefully consider the information they have been given and not accept what they are told during a telephone call as being the truth.”
‘It is unlikely you would hand over your life savings if someone turned up on your doorstep asking for money. Investment brokers who call out of the blue should be treated the same way.”
Further information can be found via https://www.actionfraud.police.uk/
Spotted something? Got a story? Send a Facebook Message | A direct message on Twitter | Email: News@Deeside.

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North Wales Police warning over rise in Cryptocurrency scams with thousands of pounds being lost

Deeside.com > News

Posted: Thu 25th Feb 2021
Updated: Thu 25th Feb

North Wales Police are issuing a warning following a significant increase in the reporting of cryptocurrency scams over the past few months with thousands of pounds being lost.
Due to the recent widely reported rise in the value of Bitcoin, investment scams related to cryptocurrency have also increased.
Victims have reported searching online for investment opportunities only to be then contacted by fraudulent investment brokers from bogus investment firms who promise high returns with very low risk. The brokers use various tactics to pressurise the victim into investing quickly whilst promising returns that are too good to be true.
The brokers coach the victims in purchasing crypto currency and then instruct the victims to transfer the crypto on the pretence that the funds will be invested on the victim’s behalf.

Victims are frequently told how well their investment is performing which encourages them to send even more money.
In some cases victims have spent their life savings and even borrowed large sums to make further investments.
It is only when victims try to withdraw the funds that the broker either cuts contact with the victim or they are told that they will need to pay additional high fees to release the investment. Even when the release fees are paid the victims are given a number of excuses as to why they can’t have their money back.
Victims are also drawn into investing with bogus firms after seeing fake celebrity endorsements or enticing images of luxury items on adverts.
The adverts are heavily promoted online and on social media and all of these tactics are used to make the firm appear legitimate.
The Financial Conduct Authority (FCA) has warned that any purchase or investment involving crypto currencies generally involve taking very high risks and if consumers invest in these types of product, they should be prepared to lose all their money.
Crypto currency is considered a high risk investment for a number of reasons including lack of regulation, volatile prices, complexity of products offered, difficulty converting crypto back into cash and high fees charged by investment firms.
Many of the investment firms operating in this way are not regulated by the FCA which means that the Financial Ombudsman and any compensation scheme will not be able to help if the worst happens.
Since 10th January 2021 all UK crypto asset firms must be registered with the FCA and any organisation operating without registration is committing a criminal offence. Investors are advised to check the FCA register online carefully before making any investment.
DC Rachel Roberts, Financial Abuse Safeguarding Officer for North Wales Police said: “This type of scam is on the increase, especially during these uncertain times. Anyone looking to invest should carefully consider the information they have been given and not accept what they are told during a telephone call as being the truth.”
‘It is unlikely you would hand over your life savings if someone turned up on your doorstep asking for money. Investment brokers who call out of the blue should be treated the same way.”
Further information can be found via https://www.actionfraud.police.uk/
Spotted something? Got a story? Send a Facebook Message | A direct message on Twitter | Email: News@Deeside.

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North Wales Police warning over rise in Cryptocurrency scams with thousands of pounds being lost

Deeside.com > News

Posted: Thu 25th Feb 2021
Updated: Thu 25th Feb

North Wales Police are issuing a warning following a significant increase in the reporting of cryptocurrency scams over the past few months with thousands of pounds being lost.
Due to the recent widely reported rise in the value of Bitcoin, investment scams related to cryptocurrency have also increased.
Victims have reported searching online for investment opportunities only to be then contacted by fraudulent investment brokers from bogus investment firms who promise high returns with very low risk. The brokers use various tactics to pressurise the victim into investing quickly whilst promising returns that are too good to be true.
The brokers coach the victims in purchasing crypto currency and then instruct the victims to transfer the crypto on the pretence that the funds will be invested on the victim’s behalf.

Victims are frequently told how well their investment is performing which encourages them to send even more money.
In some cases victims have spent their life savings and even borrowed large sums to make further investments.
It is only when victims try to withdraw the funds that the broker either cuts contact with the victim or they are told that they will need to pay additional high fees to release the investment. Even when the release fees are paid the victims are given a number of excuses as to why they can’t have their money back.
Victims are also drawn into investing with bogus firms after seeing fake celebrity endorsements or enticing images of luxury items on adverts.
The adverts are heavily promoted online and on social media and all of these tactics are used to make the firm appear legitimate.
The Financial Conduct Authority (FCA) has warned that any purchase or investment involving crypto currencies generally involve taking very high risks and if consumers invest in these types of product, they should be prepared to lose all their money.
Crypto currency is considered a high risk investment for a number of reasons including lack of regulation, volatile prices, complexity of products offered, difficulty converting crypto back into cash and high fees charged by investment firms.
Many of the investment firms operating in this way are not regulated by the FCA which means that the Financial Ombudsman and any compensation scheme will not be able to help if the worst happens.
Since 10th January 2021 all UK crypto asset firms must be registered with the FCA and any organisation operating without registration is committing a criminal offence. Investors are advised to check the FCA register online carefully before making any investment.
DC Rachel Roberts, Financial Abuse Safeguarding Officer for North Wales Police said: “This type of scam is on the increase, especially during these uncertain times. Anyone looking to invest should carefully consider the information they have been given and not accept what they are told during a telephone call as being the truth.”
‘It is unlikely you would hand over your life savings if someone turned up on your doorstep asking for money. Investment brokers who call out of the blue should be treated the same way.”
Further information can be found via https://www.actionfraud.police.uk/
Spotted something? Got a story? Send a Facebook Message | A direct message on Twitter | Email: News@Deeside.

[Read More] […]

Read More…

North Wales Police warning over rise in Cryptocurrency scams with thousands of pounds being lost

Deeside.com > News

Posted: Thu 25th Feb 2021
Updated: Thu 25th Feb

North Wales Police are issuing a warning following a significant increase in the reporting of cryptocurrency scams over the past few months with thousands of pounds being lost.
Due to the recent widely reported rise in the value of Bitcoin, investment scams related to cryptocurrency have also increased.
Victims have reported searching online for investment opportunities only to be then contacted by fraudulent investment brokers from bogus investment firms who promise high returns with very low risk. The brokers use various tactics to pressurise the victim into investing quickly whilst promising returns that are too good to be true.
The brokers coach the victims in purchasing crypto currency and then instruct the victims to transfer the crypto on the pretence that the funds will be invested on the victim’s behalf.

Victims are frequently told how well their investment is performing which encourages them to send even more money.
In some cases victims have spent their life savings and even borrowed large sums to make further investments.
It is only when victims try to withdraw the funds that the broker either cuts contact with the victim or they are told that they will need to pay additional high fees to release the investment. Even when the release fees are paid the victims are given a number of excuses as to why they can’t have their money back.
Victims are also drawn into investing with bogus firms after seeing fake celebrity endorsements or enticing images of luxury items on adverts.
The adverts are heavily promoted online and on social media and all of these tactics are used to make the firm appear legitimate.
The Financial Conduct Authority (FCA) has warned that any purchase or investment involving crypto currencies generally involve taking very high risks and if consumers invest in these types of product, they should be prepared to lose all their money.
Crypto currency is considered a high risk investment for a number of reasons including lack of regulation, volatile prices, complexity of products offered, difficulty converting crypto back into cash and high fees charged by investment firms.
Many of the investment firms operating in this way are not regulated by the FCA which means that the Financial Ombudsman and any compensation scheme will not be able to help if the worst happens.
Since 10th January 2021 all UK crypto asset firms must be registered with the FCA and any organisation operating without registration is committing a criminal offence. Investors are advised to check the FCA register online carefully before making any investment.
DC Rachel Roberts, Financial Abuse Safeguarding Officer for North Wales Police said: “This type of scam is on the increase, especially during these uncertain times. Anyone looking to invest should carefully consider the information they have been given and not accept what they are told during a telephone call as being the truth.”
‘It is unlikely you would hand over your life savings if someone turned up on your doorstep asking for money. Investment brokers who call out of the blue should be treated the same way.”
Further information can be found via https://www.actionfraud.police.uk/
Spotted something? Got a story? Send a Facebook Message | A direct message on Twitter | Email: News@Deeside.

[Read More] […]

Read More…

North Wales Police warning over rise in Cryptocurrency scams with thousands of pounds being lost

Deeside.com > News

Posted: Thu 25th Feb 2021
Updated: Thu 25th Feb

North Wales Police are issuing a warning following a significant increase in the reporting of cryptocurrency scams over the past few months with thousands of pounds being lost.
Due to the recent widely reported rise in the value of Bitcoin, investment scams related to cryptocurrency have also increased.
Victims have reported searching online for investment opportunities only to be then contacted by fraudulent investment brokers from bogus investment firms who promise high returns with very low risk. The brokers use various tactics to pressurise the victim into investing quickly whilst promising returns that are too good to be true.
The brokers coach the victims in purchasing crypto currency and then instruct the victims to transfer the crypto on the pretence that the funds will be invested on the victim’s behalf.

Victims are frequently told how well their investment is performing which encourages them to send even more money.
In some cases victims have spent their life savings and even borrowed large sums to make further investments.
It is only when victims try to withdraw the funds that the broker either cuts contact with the victim or they are told that they will need to pay additional high fees to release the investment. Even when the release fees are paid the victims are given a number of excuses as to why they can’t have their money back.
Victims are also drawn into investing with bogus firms after seeing fake celebrity endorsements or enticing images of luxury items on adverts.
The adverts are heavily promoted online and on social media and all of these tactics are used to make the firm appear legitimate.
The Financial Conduct Authority (FCA) has warned that any purchase or investment involving crypto currencies generally involve taking very high risks and if consumers invest in these types of product, they should be prepared to lose all their money.
Crypto currency is considered a high risk investment for a number of reasons including lack of regulation, volatile prices, complexity of products offered, difficulty converting crypto back into cash and high fees charged by investment firms.
Many of the investment firms operating in this way are not regulated by the FCA which means that the Financial Ombudsman and any compensation scheme will not be able to help if the worst happens.
Since 10th January 2021 all UK crypto asset firms must be registered with the FCA and any organisation operating without registration is committing a criminal offence. Investors are advised to check the FCA register online carefully before making any investment.
DC Rachel Roberts, Financial Abuse Safeguarding Officer for North Wales Police said: “This type of scam is on the increase, especially during these uncertain times. Anyone looking to invest should carefully consider the information they have been given and not accept what they are told during a telephone call as being the truth.”
‘It is unlikely you would hand over your life savings if someone turned up on your doorstep asking for money. Investment brokers who call out of the blue should be treated the same way.”
Further information can be found via https://www.actionfraud.police.uk/
Spotted something? Got a story? Send a Facebook Message | A direct message on Twitter | Email: News@Deeside.

[Read More] […]

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Check out this week’s Scam Alert

by Tom Martin (February 2021)
At last some good news as the current lockdown starts to unwind. 
But still the scam stories go on and on and on. I have noticed how the cryptocurrency investments are being promoted widely, especially as interest rates have dived, and savers are desperately searching for ways in which to maintain regular income.
Action Fraud say that they received over 750 reports this week about Bitcoin-related phishing emails that use fake celebrity endorsements to try and lure victims into investment scams.
The links in the emails lead to fraudulent websites that are designed to steal your money, as well as personal and financial information. Don’t be rushed into making an investment. Remember, legitimate organisations will never pressure you into making a transaction on the spot.
Seek advice first: Speak with a trusted friend or family member, and seek independent professional advice before making significant financial decisions. Use the Financial Conduct Authority’s (FCA) register to check if the company is regulated by the FCA.
If you deal with a firm (or individual) that isn’t regulated, you may not be covered by the Financial Ombudsman Service (FOS) if things go wrong and you lose your money. For more information about how to invest safely, please visit: https://www.fca.org.uk/scamsmart . Report suspicious emails: If you have received an email which you’re not quite sure about, you can report it to the Suspicious Email Reporting Service by forwarding the email to – [email protected].
And now news of another scam text to watch out for: The Chartered Trading Standards Institute (CTSI) reports that it has received evidence of a text scam themed around the UK’s exit from the European Union.
The text message reads: “we need to verify your identity to keep up with EU standards”. The message then instructs the recipient that “to avoid restrictions” they must visit a website to upload their personal details. The text is part of a phishing scam attempting to use the United Kingdom’s exit from the EU as a cover for stealing personal information.
At what is an extremely vulnerable time for millions of people, this scam hits the public at the same time that COVID-19-themed scams are active.
Katherine Hart, a Lead Officer at CTSI, said: “Scammers are using public uncertainty over the Brexit deal to obtain crucial personal details which could put people’s bank accounts at risk of being stolen.
“The COVID-19 pandemic has seen many different scams target the public along those lines, while Brexit is providing another theme for scammers to use.
“It is vital that the public reports these messages to the authorities, and especially any websites connected to them. Doing so provides essential intelligence and enables the authorities to take down malicious websites and fraud networks swiftly.”
To report scams, contact Action Fraud, or, if in Scotland, contact Police Scotland. 
To report email scams, contact the National Cyber Security Centre (NCSC) by emailing  [email protected]
For consumer advice, please call the Citizens Advice Consumer Helpline on 0808 223 1133
The public and businesses are encouraged to join Friends Against Scams and Businesses Against Scams, respectively. These initiatives aim to protect and prevent people and businesses from becoming scam victims by empowering them to take a stand against scams.
If you or someone you know is struggling to pay bills or outstanding debts, Citizens Advice may be able to help. Citizens Advice Sefton telephone service is available: Help To Claim advice line number for help claiming Universal credit is 0800 144 8444. 8am to 6pm. Mon to Fri. For general advice 0344 493 0012. 9.30 to 4.30 Mon to Fri. The debt number is 0151 318 6407. 9.30 to 4.30 Mon to Fri. Our local website address is- www.https://seftoncab.org.uk/
Citizens Advice Lancashire West telephone is available between 9.00am – 5.00pm Monday to Friday, & 9.00am and 1.00pm Saturdays on Adviceline 0344 245 1294 and Help to Claim line
0800 144 8 444. Their website address is – www.citizensadvicelancashirewest.org.

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The Financial Conduct Authority (FCA) makes senior appointments to drive its transformation

As part of its transformation programme to build a data-led regulator able to make fast and effective decisions, the FCA announced a restructure in December. This brought together two supervision divisions with the FCA’s policy and competition functions. Following rigorous and wide-ranging recruitment processes, Nikhil Rathi, Chief Executive of the FCA since October, has now made four further appointments to the FCA’s executive team:
– Stephanie Cohen will be the FCA’s Chief Operating Officer (COO). – Jessica Rusu will join the FCA’s as its first Chief Data, Information and Intelligence Officer (CDIIO). – Sarah Pritchard will become Executive Director, Markets.- Emily Shepperd will take up the newly created role of Executive Director, Authorisations.
Nikhil Rathi, Chief Executive of the FCA, said:
‘I am delighted to be welcoming Stephanie, Jessica, Sarah and Emily into the FCA to be part of our executive leadership team. They bring with them a deep understanding of the consumers we seek to protect, the markets we oversee, and all have track records for operational excellence. As we continue transforming the FCA – building a data-led regulator – their global experience and leadership, drawn from a variety of backgrounds, will be vital in ensuring we can act more quickly to reduce harm to consumers and ensure market integrity.  
‘I also congratulate Clare on her appointment as Director of Market Oversight, a role she takes on at an important time for UK markets as the FCA takes forward the work of Lord Hill’s Listings Review.’
Stephanie, Jessica, Sarah and Emily will sit on the FCA’s Executive Committee, its most senior executive decision-making body. They will join Nikhil Rathi, Chief Executive; Mark Steward, Executive Director of Enforcement and Market Oversight; Megan Butler, Executive Director of Transformation; Nausicaa Delfas, Executive Director of International; Sheldon Mills, Executive Director, Consumer and Competition; Sheree Howard, Executive Director, Risk and Compliance Oversight; and Sean Martin, General Counsel.
The new executive directors and director 
Stephanie will be responsible for the FCA’s operations and business performance, systems and infrastructure, and finances. As COO, Stephanie will play a central part in the FCA’s transformation, taking the lead on operational changes to make the FCA more efficient, dynamic, and technologically driven. Stephanie grew up in Scotland, has an MA from Edinburgh University and is also a qualified accountant.
She brings over two decades of experience in large financial services firms, including 14 years at BlackRock where she was the Global COO for the active equity businesses and the Alpha Strategies division, comprising Active Equities and Fixed Income.   
Stephanie Cohen said:
‘I am truly delighted to be joining the FCA at this pivotal moment. Now more than ever, the FCA has a vital role to play in protecting the interests of consumers, and I can’t wait to get started.’
As CDIIO, Jessica will lead the transformation of the FCA’s use of data, intelligence and information to effectively oversee the 60,000 firms it regulates. Jessica will evolve the FCA’s relationship with big tech companies, fintechs and the wider data science community and champion the FCA’s global Innovate agenda.
Before taking up her current role as Chief Data Officer at Chetwood Financial, a digital challenger bank, Jessica was Senior Director of Finance & Analytics at eBay in Europe where she built out their advanced analytics and customer insight function. She has also worked in credit analytics at Ford Motor Company and in stress testing at GE Capital.   
Jessica Rusu said:
‘I am excited to join the FCA at this time of great transformation to leverage technology and data science to deliver innovation and excellence in regulation, to protect UK customers and help build a robust financial system. I look forward to the FCA continuing to lead in global regulatory innovation.’
Both Stephanie and Jessica will join in June. Given their interlocking remits, they and their teams will be working closely to deliver operational excellence and build the FCA’s data and intelligence analytics capabilities, and the technology and infrastructure that underpin them.
Sarah will be responsible for the delivery of the FCA’s statutory market integrity objective in the combined Supervision, Policy and Competition division. Sarah joins from the National Economic Crime Centre, where she is Director. Before joining the NECC, Sarah’s career involved stints in a range of government departments in legal and operational roles and in risk and compliance at HSBC. She trained as a commercial litigator with Decherts LLP. Sarah will join in June and will work alongside Sheldon Mills, who was appointed Executive Director, Consumers and Competition in December, in leading the Supervision, Policy and Competition division. 
Sarah Pritchard said:
‘I look forward to working with Sheldon and all FCA colleagues to shape the future of financial markets regulation, ensuring that the FCA protects and enhances the integrity of the UK and global financial system.’
Emily will join the FCA in March to oversee Authorisations, which is the gateway for firms and individuals applying to undertake regulated financial services activity. Emily was most recently Director of Customer Services and Change at Aegon UK and before that EMEA COO for Bank of New York Mellon. During her time at BNY Mellon, Emily chaired AFME’s technology and operations group.  
Emily Shepperd said:
‘I am excited to be joining the FCA at such a crucial time for financial services in the UK. I look forward to helping ensure both UK markets and consumers are protected.’
As Director of Market Oversight, Clare is responsible for team overseeing the conduct of participants in the primary and secondary markets through the listing, prospectus and market abuse regimes. Clare has been acting director since December and has worked at the FCA since 2003.

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FCA responds to High Court decision to stay proceedings in enforcement case

The Claimants issued a judicial review to challenge a decision by the FCA’s Regulatory Decisions Committee not to stay the regulatory proceedings against the first Claimant.
The Claimants wanted to stay the RDC proceedings pending the outcome of civil proceedings in the Commercial Court brought by the Danish Customs and Tax Administration, Skatteforvaltningen (SKAT), against various Defendants including the second Claimant in the judicial review.
The FCA notes today’s judgment, which orders that the FCA’s regulatory proceedings be stayed pending a judgment by the Commercial Court on certain preliminary issues.
The FCA’s request for permission to appeal was refused by the judge who heard this case. The FCA will be seeking permission to appeal from the Court of Appeal.
Notes to editors
The judgment is available from the BAILII website.
The FCA is progressing enforcement cases relating to international dividend arbitrage trading schemes. The first of the two Claimants in the judicial review is subject to such enforcement proceedings by the FCA.
The hearing on the relevant preliminary issues in the Commercial Court is scheduled for October – December 2021.   
The SKAT Proceedings are comprised of five civil claims in the Commercial Court. SKAT contends that the Defendants engaged in an unlawful trading strategy, resulting in SKAT wrongfully paying out approximately £1.5bn by way of tax refunds. The main trial in these proceedings is scheduled for 2023.
The FCA’s enforcement information guide.

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FCA returns funds to victims of unauthorised deposit taking and collective investment schemes

The schemes were run by Samuel and Shantelle Golding and their companies Digital Wealth Limited also known as Digital Wealth Society (DWS) and Outsourcing Express Limited (OEL) also known as Kerchiing.
Between 2015 and 2017, the schemes alleged to involve the online purchase of wholesale goods from China for onward sale and promised unrealistically high returns, in some cases up to 100% of the amount invested. No significant trading was conducted and the schemes relied on a continuous flow of new investors to fund existing investors’ returns. Samuel and Shantelle Golding admitted to the Court they were personally involved in these contraventions.
The schemes raised just over £15m from over 1,000 individual accounts. The FCA took immediate enforcement action on learning about the schemes and prevented the disposal of the remaining funds. Despite this action, a shortfall of £3,285,413 was identified in the DWS deposit taking scheme and £834,402 in the OEL collective investment scheme.
The FCA has recovered £3,428,612.42, from various bank accounts containing the proceeds of the schemes, which will now be returned to 356 qualifying investors in the DWS scheme and 250 qualifying investors in the OEL scheme.
Mark Steward, Executive Director of Enforcement and Market Oversight at the FCA, said:
‘The FCA took action as soon as it became aware of these illegal schemes, preventing further losses to future investors who would be unable to exit the scheme before it inevitably collapsed. In this case, we managed to save some money for investors: too often it is too late. These firms were not authorised by the FCA and as we always say to consumers, if a scheme looks too good to be true, do not invest.
‘We have worked very hard to identify people eligible to receive compensation from these schemes and are pleased to have been able to recover and return some of their money.

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FCA launches guidance for firms on the fair treatment of vulnerable customers

The guidance aims to drive improvements in the way firms treat vulnerable consumers so that they are consistently able to achieve outcomes that are as good as everybody else. 
People can find themselves in vulnerable circumstances at any time. The FCA’s recent Financial Lives research shows that 27.7 million adults in the UK now have characteristics of vulnerability such as poor health, experiencing negative life events, low financial resilience or low capability. Not all people with these characteristics will suffer harm, but they may limit people’s ability to make reasonable decisions or put them at greater risk of mis-selling. 
Firms should understand what harms their customers are likely to be vulnerable to and ensure that customers in vulnerable circumstances can receive the same fair treatment and outcomes as other customers. This needs to happen through the whole customer journey from product design through to customer engagement and communications.
Nisha Arora, Director of Consumer & Retail Policy said:
‘Protecting vulnerable consumers remains a key focus for us and given the impact of the Coronavirus pandemic, it is more important than ever that firms get this right. The guidance being announced today will help ensure vulnerable consumers are treated fairly and achieve outcomes as good as other consumers.
‘While some firms have made significant progress, we want to see all firms across sectors taking steps to understand and respond to the needs of their customers, particularly those who are most vulnerable to harm.
‘We also remind customers to tell your providers if you have specific needs – whether that’s due to ill health making it difficult to access a service, or a recent emotional or financial shock that is impacting your finances. Doing this will help firms support you.’
Using the guidance the FCA will continue to hold firms to account for their treatment of vulnerable customers. Firms can expect to be asked to demonstrate how their business model, the actions they have taken and their culture ensure the fair treatment of all customers, including vulnerable customers.
Firms are reminded that in treating customers fairly, they should also be aware of their obligations under the Equality Act 2010. It is likely that a breach of the Equality Act, for example failure to provide reasonable adjustments for disabled people, will also be a breach of the FCA’s rules.
The FCA has also published a Memorandum of Understanding (MoU) with the Equality and Human Rights Commission (EHRC). This MoU sets out how the FCA will co-operate and work with the EHRC on equalities issues, to help protect people in financial services markets. Sharing information and expertise will help the EHRC and the FCA to act on equalities issues that arise. 
This MOU will also support the FCA’s efforts as it seeks to eliminate discrimination and advance equality of opportunity in line with its obligations under the Public Sector Equality duty.
Notes to editors:
Read the Finalised Guidance (PDF)
Read the Feedback Statement (PDF)
Read the MOU (PDF)
Financial Lives 2020 survey: the impact of coronavirus
The FCA defines a vulnerable customer is someone who, due to their personal circumstances, is especially susceptible to harm, particularly when a firm is not acting with appropriate levels of care.
The EHRC is the regulator responsible for enforcing the Equality Act 2010. It safeguards and enforces the laws that protect people’s rights to fairness, dignity and respect. It uses unique powers to challenge discrimination, promote equality of opportunity and protect human rights across Great Britain.

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FCA news and publications now available in a daily email alert

To keep up to date with all the latest information, sign up to receive FCA news and publications in a daily and/or weekly email alert.
These email alerts keep you informed of news: press releases, speeches and statements. Alerts also include new publications: consultations, guidance and notices and decisions. Coronavirus (Covid-19) related news and publications are also included in these alerts.
Daily email alerts are circulated on weekdays at 4pm (GMT), and our weekly round ups are sent on Friday at 5pm (GMT).

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Statement by Mark Steward, FCA Director of Enforcement and Market Oversight, on Woodford Investment Management Ltd and WCM Partners Ltd

Since April 2020, when it varied its permissions, Woodford Investment Management Ltd is no longer able to offer investment services to retail clients.
Mr Woodford’s new business, WCM Partners Ltd, would need to apply for appropriate permissions before commencing any regulated activity in the UK. In taking any decision on whether to authorise a firm, we consider whether it is ready, willing and organised to comply, on a continuing basis, with our requirements and standards. That includes, for example, the sustainability of the firm’s business model and the fitness of its management.
There are reports that Mr Woodford’s future business proposal may operate out of Jersey. We are in contact with the Jersey Financial Services Commission (JFSC) and agreed with them that we will both share information on any application made in in our respective jurisdictions (for both a fund or entity).
We have previously confirmed that we are investigating the events that led to the suspension of the LF Woodford Equity Income Fund (the “Fund”). The investigation is being appropriately resourced and is progressing, though there has been some impact on accessing certain documents and witnesses during the pandemic. It is important to note that any comment about the scope of this ongoing investigation is purely speculation; we have not confirmed who or what we are investigating, though it is public knowledge that there were a significant number of entities in the chain of operation of the Fund. That is important for both legal and practical reasons. In complex investigations, for instance, the scope and subjects often change as further evidence comes to light during the investigation.
I recognise the time taken to investigate causes frustration among those affected by a firm or fund failure and who are, understandably, looking for answers. They rightly look to us to provide those answers. As a result, it is vital we investigate thoroughly and investigations are not limited at their outset. Instead, we look at what all the evidence tells us before we make conclusions about what, if any, misconduct has taken place and who is responsible, if it has. It is only then that we can assess what, if any, sanction we should put in place. It is important as the decision-makers on investigations that we do not prejudge their conclusion.

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FCA commences criminal proceedings against brothers for insider dealing and fraud

The proceedings relate to 6 offences of insider dealing, contrary to section 52(1) of the Criminal Justice Act 1993, and 3 offences of fraud by false representation, contrary to section 1 of the Fraud Act 2006.
Mohammed Zina was employed by Goldman Sachs International as an analyst in the Conflicts Resolution Group in their London office. Suhail Zina was a solicitor at Clifford Chance, also in London.
The alleged offending took place between 15 July 2016 and 4 December 2017 and involved trading in the following stocks:
ARM Holdings plc
Alternative Networks plc
Punch Taverns plc
Shawbrook plc
HSN Inc
Snyder’s Lance Inc
The total profit from the alleged insider dealing was approximately £142,000. 
The fraud charges relate to 3 personal loans obtained from Tesco Bank, totalling £95,000. The loans were stated to be for funding home improvements. Instead, the loans funded the alleged insider dealing.
Mohammed Zina and Suhail Zina appeared at Westminster Magistrates’ Court on 16 February 2021. The case was sent to Southwark Crown Court for a Plea and Trial Preparation Hearing on 16 March 2021.
Fraud is punishable by a fine and/or up to 10 years’ imprisonment. Insider dealing is punishable by a fine and/or up to 7 years’ imprisonment.
Notes to editors
Mohammed Zina’s date of birth is 17 June 1988.
Suhail Zina’s date of birth is 10 July 1987.

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FCA finds the Covid-19 pandemic leaves over a quarter of UK adults with low financial resilience

The FCA concluded its FLS research in February, and ran an extra survey in October in order to understand the impact of the Covid-19 pandemic on the financial situation of consumers.
According to the October survey, there are now 27.7 million adults in the UK with characteristics of vulnerability such as poor health, low financial resilience or recent negative life events. Having one of these characteristics means that these consumers are at greater risk of harm. This figure is up 15% since the FCA completed its FLS in February, when 24.0 million displayed characteristics of vulnerability.
Commenting on the findings, Nisha Arora, Director of Consumer and Retail Policy at the FCA said:
‘The Financial Lives survey is fundamental to the work we do as a regulator, enabling us to hear directly from consumers across the UK.
‘While there are some positives in the data, many of the findings are worrying. Since the start of the pandemic, the number of people experiencing low financial resilience or negative life events has grown. The pain is not being shared equally with a higher than average proportion of younger and BAME adults becoming vulnerable since March. It is likely the picture will have got worse since we conducted the survey.
‘Vulnerability remains a key focus for the FCA, and has been brought into sharp relief by the pandemic. We continue to work with the wider financial services sector, including businesses, regulators and government to support and protect consumers. We expect to finalise our guidance on how firms should treat vulnerable customers shortly.’
The FCA found that the number of consumers with low financial resilience – meaning over-indebtedness or with low levels of savings or low or erratic earnings – has grown. Over the course of 2020, the number of UK adults with low financial resilience increased from 10.7 million to 14.2 million.
Highlighting the threat to people’s incomes from the pandemic, in October one in three (30% or 15.9m) adults said they expect their household income to fall during the next six months, while 25% (13.2m) expected to struggle to make ends meet.
To cope with the hardships they expected to face, many adults reported that they were likely to cut back on essentials (33% or 17.5m) or to use a food bank (11% or 5.6m); 8.1 million (16%) expected to take on more debt. However, 48% of adults have not been affected financially by Covid-19, and 14% have actually seen an improvement in their financial situation.
Over the course of the pandemic, the FCA has worked with the financial sector and consumer bodies to help protect consumers with measures such as mortgage and credit payment deferrals. The report reveals the impact these measures have had with one in six (17% or 3.2m) mortgage holders having taken up a mortgage payment deferral and four in ten (40%) of them reporting they would have struggled a lot without such measures.
The Financial Lives survey provides insight into the financial lives of consumers, which the FCA and others use to understand the experiences of consumers, including those who are most vulnerable to harm and ensure that the right protections are in place. This is something which has been especially important as the economic toll of coronavirus (Covid-19) has continued to mount.
The FCA surveyed more than 16,000 people between August 2019 and February 2020. This was followed by a subsequent survey, with over 22,000 respondents, focused on the impact of the pandemic on consumers, conducted in October.
Notes to editors
Read the Financial Lives 2020 survey.
The FCA defines a vulnerable customer as somebody who, due to their personal circumstances, is especially susceptible to harm, particularly when a firm is not acting with appropriate levels of care.
Find out more information about the FCA.

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